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Director of Operations, Healthcare Anchor Network

The person that fills this newly created role will work side by side HAN’s Executive Director to build and streamline infrastructure as we transition from being a program at TDC or operating as a stand alone organization. The Director of Operations will manage all internal operations with a particular focus on enhancing the internal organizational systems, processes and infrastructure that will allow HAN to scale organization, advance its mission and run more smoothly. 

The Director of Operations will have exceptional capacity for managing and leading people; a team and culture builder who will learn the strengths and development areas of the team so as to put people in a position to succeed. 

The person in this role will be a member of HAN’s leadership team and will have direct responsibility for the following four areas:

- Operations

- Finance & Administration

- People & Culture

- Strategy Implementation 

This position reports to the Executive Director and supervises the Operations Coordinator. This is a remote, full-time position intended to start in early June 2021. 

About the Healthcare Anchor Network

The Healthcare Anchor Network (HAN) is a nationally recognized and growing collaboration of health systems seeking to improve health and well-being by addressing economic and racial inequities in the communities they serve through more strategically leveraging their institutional assets, such as hiring, procurement, and investment practices. The organization coordinates multiple groups focused on developing the necessary tools, frameworks, resources and environmental conditions to further health systems’ anchor missions, with specific emphasis on the underleveraged economic assets that health systems have. Founded in 2017 as a program of The Democracy Collaborative (TDC), HAN will spin off from TDC at the end of 2021 and become its own stand-alone 501(3)c organization. 

Role Background & Responsibilities

For the responsibilities listed below, the Director of Operations will work with the Operations Administrator and a number of vendors to ensure that all activities run smoothly. Vendors relationships that we anticipate the Director of Operations owning include firms for: bookkeeping, accounting, human resources, and IT support. While the Director of Operations will be in contact with these vendors, the Operations Administrator will manage day to day transactions with them. 

Operations (30%)

  • Serve as an active member of HAN’s leadership team by participating in meetings and bringing forward organizational operations needs
  • Manage all relationships with external vendors
  • Effectively communicates with internal and external stakeholders about organizational updates and needs  
  • Oversee all risk management and legal activities including contracts and leases, business insurance (procurement, monitoring and management) 
  • Apply a continuous improvement mindset to operations and regularly lift up and implement solutions to operations needs as they emerge and are identified
  • Supervise the Operations Administrator in the roll out and execution of day to day operations support activities 
  • Support the Operations Coordinator in the implementation and roll out platform or software use as needed 

Finance & Administration (30%)

  • Work with an accountant and bookkeeping firm to put in place financial management systems that allow for accurate recording keeping and grant reporting
  • Manage HAN’s annual financial audit process 
  • Work with the Operations Administrator on accounts payable and receivable processes
  • Develop organize-wide budget building process 
  • Work with bookkeepers to generate monthly budget to actuals reports and communicate key information to program leaders and staff 
  • Work with financial vendors to ensure sound financial controls are in place, and set financial priorities accurately to ensure the organization is operating in a manner that supports the needs of programs and that department budgets are managed appropriately; monitor organizational performance metrics

People & Culture (20%)

  • Own and work with the Operations Admin to implement processes for onboarding, off-boarding and a 360 review process
  • Work with an outside HR firm to set up systems for benefits administration, time tracking and payroll management and to put systems in place for HR functions, including standardizing recruitment and retention of staff, training and development, compensation and benefits, performance evaluation and growth plans, regulatory oversight and legal compliance
  • In partnership with Executive Director and Operations Admin, plan an annual in-person staff retreat and as-needed team retreats or workshops that continue to build our culture and team
  • Lead a racial equity assessment of our internal operations, either by using a self-assessment tool or working with an outside firm. Lead the process of implementing any necessary changes that emerge from this assessment. 
  • Establish internal flows of information and feedback loops so staff are connected and heard 
  • Manage all organizational policies and procedures and adapt them as the organization grows
  • Prioritizes organizational culture building by lifting up opportunities for trainings, dialogue and general internal improvements 
  • Manage organizational budgets for professional development and HAN-wide professional development calendar 
  • This role may require the successful candidate to potentially work with the Executive Director on collective bargaining agreement negotiations and contract compliance in the future.

Strategy Implementation (20%)

  • Strategic thought partner to the ED and leadership in organization building 
  • Works with the ED to set agenda for quarterly board meetings and regular board subcommittee meetings and prepares financial reports for the board as needed 
  • Works with the ED to run an annual planning process to set KPIS for the next year and align program and staff goals around them. This process should integrate with the annual budget building and job description review process. 

Required Qualifications


  • Minimum of 10 years of experience; some experience in the nonprofit sector is a prerequisite
  • Commitment to racial equity and economic equity
  • A track record of developing and monitoring systems to manage both operational and programmatic work that involves high levels of collaboration in an organization that has already delivered significant impact
  • Demonstrated experience in developing and monitoring budgets, financial planning and analysis
  • Previous experience with external vendor management
  • Track record of developing and executing strategic plans, maintaining strong ties with current partners and thought leaders in the field, and building visible and innovative partnerships
  • Experience working closely and effectively with a high profile and high performing Board
  • Ability to point to specific examples of having led organizational transformation projects and program development
  • A bachelor’s degree in a related field is required. A master’s degree is preferred.

Personal Attributes: 

  • A balance of strategic thinker and strong operator
  • Possesses the maturity, wisdom and collaborative skills necessary to gain the confidence of the staff, CEO, and board
  • Excellent relationship building skills with an ability to communicate and work effectively with a variety of internal and external stakeholders
  • Consultative and team-building approach that engenders trust; a proactive listener, who is committed to the professional development of staff
  • Openness to being a sounding board and resource to other staff
  • Decisive decision-maker with the ability to prioritize and communicate with staff about key objectives and tactics necessary to achieve organizational goals
  • Demonstrated commitment to delivering high quality programs and to field-building. 
  • A self-starter; eager to work in a multi-site, high-growth organization
  • Flexible and able to multitask; can work in an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems

Benefits

Salary is competitive and commensurate with experience and qualifications. Job includes a generous benefits package including health care, three weeks of paid vacation per year, and an employer contribution to a 403(b) retirement plan. The starting salary for a Director at The Democracy Collaborative is $85,000. These benefits will roll over to The Healthcare Anchor Network when it becomes its own stand-alone 501(c)3 entity.

The Democracy Collaborative Foundation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We are committed to a diverse and inclusive workplace.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

How to Apply

To Apply, send a cover letter that describes how your previous experience will enable you to meet the needs of this role, a resume or CV, three references and a relevant 1-2 page writing sample to jobs@democracycollaborative.org. Include “Director of Operations, Healthcare Anchor Network” in the subject line. All documents should be submitted as one PDF

Applications will be reviewed on a rolling basis through April 23, 2021.  

We highly encourage applicants of color, applicants who grew up poor or working class, LGBTQIA applicants, and applicants from other historically marginalized communities to apply.

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